TERMS AND CONDITIONS OF FLYING WITH BALLOON ADVENTURES ITALY

Itineraries are correct at the time of publishing and may differ slightly to those featured in our bropchures. Occasionally our itineraries may change due to expected weather conditions.

Pricing is valid for travel commencing 1st of May 2018 until 30th September 2018. Rates are quoted in Euros. Prices can be subject to change at the discretion of the Company.

Due to the extensive organisation and limited capacity involved with our activities, a strict cancellation fee will be applicable to compensate for costs and lost revenue. Once a booking is made the following cancellation fees will apply:

a) Cancellation or amendment for non-group bookings more than
7 days – 48 hours prior to tour departure : No cancellation fee
48 hours – 24 hours prior to tour departure : 50% cancellation fee
24 hours or less prior to tour departure : 100% cancellation fee

b) A cancellation or amendment for Group bookings prior to tour departure (a group is more than 4 guests in a single booking)
14 days – 7 days prior to tour departure : 50% cancellation fee
7 days or less prior to tour departure : 100% cancellation fee

If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund can be made.

No refunds will be given in the circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure. The flights are weather dependent and the Company cannot be held liable if the flights are not available on the day of travel.

Tours require a minimum number of guests to operate. If a tour is cancelled due to minimum guest numbers not being reached, guests will be offered an alternate flight date or be provided with a full refund.

If a tour is not able to commence due to inclement weather, a full refund or alternate booking date will be offered.

Whilst we make every effort to safeguard our passengers, the Company cannot be held liable for any damage, injury, or loss of any kind caused by or resulting from any act or omission by its employees, agents or contractors. Guests should note that adventure travel involves a higher than normal risk.

All pick up and drop off locations and times published are an estimate only and are subject to change at short notice due to external factors such as road closures, traffic, adverse weather conditions and mechanical breakdown.

No child under the age of 5 years can be accepted for a balloon flight.

Children aged over 5 and under 12 years receive a discount. Children 12 years or older pay full adult fare.

The Company reserves the right to not accept children on tours due to safety concerns.

Our tours are active and most require a reasonable level of fitness. Any guests with mobility concerns will need to inform us at the time of booking so we can advise if we can accommodate your booking and make any necessary arrangements. The company reserves the right not to accept guests who have a disability due to safety concerns.

We do not recommend our flights to pregnant guests. The Company will not assume any responsibility to adverse health conditions as guests participate at their own risk. Guests in their second and third trimester will not be permitted to fly in a Hot Air Balloon.

The Company has the right to refuse to carry a guest whose behaviour is detrimental to the enjoyment of the group. By flying with the Company, you agree to accept the authority of the Pilot and accept their decisions. Our staff are entitled to a safe working environment and our guests to a great experience. Any threats to safety, being physical or verbal, or inappropriate behaviour may result in removal from the flight. If a Pilot requires a guest to leave the tour, no refunds will be given and that guest will be responsible for their own travel costs and arrangements from that point.